AJM Healthcare provide services to wheelchair users, offering not only a repair service but advice and training. Here, UCan2 editor Victoria Galligan finds out what makes the company such a hit…
AJ Mobility started as a small family business 35 years ago providing adaptations for customers in Sussex. Successfully developing the business and supporting our disability community, we grew to provide the NHS and local authorities with equipment service solutions. Following a change of ownership in 2011, we became AJM Healthcare and transformed our services. Today AJM Healthcare delights customers with full integrated wheelchair to nine Clinical Commissioning Groups and provide approved repairer and community equipment services across the country. Our team work closely to provide local service maintenance and equipment supply solutions to the public and business to support their mobility and access needs.
We have seen that the needs of our client group have changed significantly over recent years. With more people living longer with more complex health conditions, coupled with an increased desire to support personal “choose and control”, it is driving a change in services that are tailored to each individual’s needs. AJM Healthcare is empowering our customers with opportunities to upgrade and personalise their products and services to suit them.
We support our mobility clients with helpful hints and training in the use of their wheelchair and equipment when they are out and about. We also encourage our more confidence users to share their positive experiences with new users so that “life hacks” can be gleaned. We still have a way to go before society looks past the person’s disability and truly makes the world accessible, but it is improving all the time.
What makes us better than our competitors? AJM Healthcare just gets it right more often. We are not perfect, we do make mistakes, but we learn from them, adapt our approach for the next time. We are a dynamic organisation with strong ethical and financial standing, supported by an experienced management team with passion and dedication to providing excellent customer centred service delivery.